As a facilitator of Requirements Discovery Sessions, one of your primary skills is questioning. Here are the fifteen types of questions you should be using when you are facilitating a requirements discovery session on your projects.
Type |
Explanation |
Example |
Analyze |
to express a personal understanding of concepts, facts, cause & effect. |
“Would you please break that down for me, so I can understand further?” |
Checking |
to ensure there is no misunderstanding. |
“Will you share with me your understanding of what we just discussed?” |
Classify |
to attempt to organize facts related to a given subject. |
“It would certainly help me organize my thinking if you would please classify those points.” |
Compare |
to reveal knowledge & understanding of similarities & difference in facts. |
“Can we compare that statement to the one we reviewed earlier please?” |
Define |
to understanding the interpretation of the term. |
“To help me to understand, can you define that term for us?” |
Describe |
to select & define features which characterize a condition, situation or process. |
“Can you describe a typical situation to which this might apply?” |
Discuss |
to examine a subject by extending its application |
“Let’s explore the implications & ramifications of this.” |
Explain |
to clarify by demonstrating a degree of understanding. |
“Can you tell us how you arrived at that conclusion?.” |
Illustrate |
to provide examples which will clarify the subject. |
“Can anyone give me an example or two of how this would work?” |
Prompt |
to get more quantity |
“ What else?” |
Probe |
to get more quality |
“How do you mean?” |
Redirect |
to change the subject back to the point of discussion |
“Good point, can we put that on the issues list?” |
Restating |
to demonstrate that you have understood. |
“In other words….” |
Review |
Recap or Survey |
“Can we please review the points that we have covered so far?” |
Verify |
Supply information to support a statement. |
“How can we verify that this is indeed the case?” |
These are the types of questions that our consultants use on our requirements definition engagements – and the types of questions we discuss and teach how to use in our training courses. To learn more, visit http://www.iag.biz.
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